Refund policy

 REFUND POLICY

 All sales are final and only qualify for a return if your item(s) is damaged/defective or if you were sent the wrong item. There are no refunds. Shipping and handling fees are also non-refundable, including all refused and unaccepted packages. Items must be in their original condition (unwashed, unworn) with the original packaging to receive store credit or an exchange.

 

 DAMAGED/DEFECTIVE

Damaged or defective items may be returned for store credit or an exchange may be provided based on availability.

Please contact us to notify us within 5 business days from the delivered date if any items are damaged or defective.

When contacting us regarding a damaged or defective item(s), please provide to us pictures of the damage (close-up and full shot), your invoice number, style number, color, size, and number of damaged or defective item(s). It can take 1-3 business days to investigate. 

  

INCORRECT ITEM(S)

Please contact us within 5 business days from the delivered date.

Store credit: We will send you a return label and process a store credit for the wrong item once it has been received.

Correct item to be reshipped: This will be based on product availability. If the product is no longer available, store credit will be applied. Items that are sent outside of its original condition/packaging will not be accepted and will not be eligible for store credit.

If you have any other questions about the return policy, you can contact us directly.

CraavebyLeiaG@mail.com